WaggerSwagger Refund Policy

Effective Date: 09/25/2026

Last Updated: 09/25/2026

Welcome to WaggerSwagger (accessible at https://waggerswagger.store). We take pride in curating and crafting high-quality, pet-themed home decor, apparel, accessories, and gifts for passionate pet lovers and their furry companions.

We want you and your pets to be completely thrilled with your purchase. If you are not entirely satisfied with your order, we are here to help.

1. 30-Day Free Return & Refund Guarantee

We offer a 30-day free refund and return policy on all eligible items purchased directly through our website.

  • Window: You have 30 calendar days from the exact date your package is delivered to initiate a return or request a full refund.
  • Cost: Return shipping is 100% free. We provide prepaid return shipping labels for all qualifying domestic returns within the United States.
  • No Restocking Fees: We do not charge restocking fees for standard returns.

2. Eligibility for Refunds and Returns

To be eligible for a full refund under our 30-day guarantee, items must meet the following criteria:

  • Condition: Items must be in new, unwashed, unworn, and unused condition, complete with all original product tags, packaging, and accessories.
  • Pet-Themed Home Goods & Apparel: Apparel must show no signs of pet hair, wear, or laundering. Home decor items (such as throw pillows, mugs, and wall art) must be undamaged and in their original packaging.
  • Proof of Purchase: You must provide your original WaggerSwagger order number and receipt confirmation.

3. Non-Returnable & Final Sale Items

While we strive to accommodate all return requests within our 30-day window, certain items are exempt from standard returns due to their custom-printed or personalized nature:

  • Custom Personalized Products: Items custom-printed with specific pet names, portraits, or custom text explicitly requested at checkout cannot be returned unless they arrived damaged or defective.
  • Gift Cards: Digital or physical gift cards are non-refundable and cannot be exchanged for cash.

4. How to Initiate a Return

Starting a return is quick and straightforward:

  1. Contact Our Support Team: Send an email to our customer care desk at support@waggerswagger.store with the subject line “Return Request – Order #[Your Order Number].”
  2. Provide Details: Include the specific items you wish to return and the reason for the return (e.g., wrong size, defective item, change of mind).
  3. Receive Your Prepaid Label: Our team will verify your order details against our system logs and email you a prepaid return shipping label along with drop-off instructions within 1–2 business days.
  4. Ship It Back: Securely package your items, attach the prepaid label to the outside of the box or mailer, and drop it off at the designated carrier location.

5. Refund Processing Time

Once your returned package is received and inspected at our fulfillment facility:

  • We will send you an email confirmation letting you know your return has arrived and whether your refund has been approved.
  • If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (via WooPayments/Stripe) or credit card within 5 to 10 business days, depending on your financial institution’s processing cycles.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged during transit, exhibits a manufacturing defect, or if you received the wrong item, please notify us immediately at support@waggerswagger.store within 48 hours of delivery. Include clear photos of the damage or defect. We will arrange an immediate replacement or issue a full refund without requiring you to pay for return shipping on defective merchandise.

7. Exchanges

If you need a different size or color for a pet apparel item or a different variant of a home decor piece, the fastest way to secure your desired item is to initiate a return for a full refund under our 30-day policy and place a new order on our website simultaneously.

8. Contact Us

If you have any questions, concerns, or need assistance processing a return within our 30-day window, please reach out to our dedicated support team:

  • Customer Support Email: support@waggerswagger.store
  • Physical Mailing Address: WaggerSwagger, 4729 Mayer Trce, Ellenwood, GA 30294